Covid 19 Information
COVID-19 (Coronavirus) Information - Cars for Stars Maidstone
With the ever changing situation across the country and the Omicron variant we remain committed to fulfilling your booking as long as it is safe to do. However, as we are following the guidelines implemented by our government, this may be subject to change
Cars for Stars Maidstone will do anything we can to assist you during this unprecedented time. If you wish to discuss your booking and the options please contact us via the contact form here. With any last minute changes over the Christmas period we would urge you to check with your own operator how they are proceeding. Our offices are closed from 24th December 2021 to 4th January 2022. If your booking falls within this period then please mark your contact as URGENT and it will be picked up.
We are currently able to proceed with the vast majority of bookings under the Covid19 guidance. However we appreciate that this may not be suitable for some of our customers or there may be last minute restrictions. With this in mind we are still offering the opportunity to postpone your booking to a later date (within 18 months). To change the date of your booking then please click here for the form. A booking operator will contact you as soon as possible about your new booking (however please be aware of our christmas shutdown period). Upon re-booking, we will confirm availability of the vehicle in question and we will communicate any price difference to yourself.
Our deposits for any booking affected by the Covid19 movement restrictions are able to be transferred to a future date of your choice within 18 months of your original booking. Please note that this is subject to availability of your original vehicle as demand is high. There may be an increase in cost but we will try to avoid this wherever possible.
To change the date of your booking then please click here for the form. A booking operator will contact you as soon as possible about your new booking if you have not heard from us within 14 working days then please email. Upon re-booking, we will confirm availability of the vehicle in question and we will communicate any price increase to yourself.
Cars for Stars Maidstone Ltd acts as the booking agent for your booking. This means that any arrangements made directly between yourself and the operator are beyond our control.
Please find any information you may need below:
Can I postpone?
If your booking falls under a restriction or the event will be postponed due to social distancing measures then you can change the date. We will essentially hold your deposit to be used against a booking on a future date. If you need to postpone due to an infection of Covid within the party then proof will be required.
Will it cost me anything?
There is an option to pay a fee which will entitle you to priority booking as well as a safeguard of any future admin fees should you need to change the date again in the future.
How do I rebook or notify you of postponing?
Please fill in the contact form here with all the required information and we will get back to you as soon as possible. We will aim to contact you within 14 working days of your contact but please do bear with us over the Christmas period.
Can I cancel this booking?
Yes you can cancel your booking. This will mean that we retain your deposit under our terms and conditions.
Can I get a refund?
Due to our terms and conditions that were agreed to on booking no refund is due where an alternative date and suitable vehicle can be provided on our part. You can find further details of our refund policy within our our terms.
Is this covered by my wedding or travel insurance?
We cannot comment on the specifics of your policy. If the other items to do with your event or trip are covered then we cannot see any reason why this also would not be covered. Please contact us if you need to provide further information about your booking.
My operator says they are not working or they cannot complete my hire with that many passengers?
With the introduction of any new restrictions we require you to check with your own operator how they are proceeding. We check all our bookings within 7 days of hire taking place but with the speed that things can change in this crisis we would always urge you to check with your own operator. If there are any problems following this communication then please contact our customer services department ([email protected]) and we will provide you with alternatives wherever possible.